Support

Help before airtime.

Stuck on a download, a key, or the app itself? Send the details below — we reply to your email, and game-day blockers get read first.

Contact

Send the details.

One form, straight to us. Include your OS, the app version, and what you were doing when it happened.

Product key help

Key won't take, or you're moving machines.

Download help

Can't find or run the installer.

Installation help

Setup on your prep machine or booth laptop.

Bug report

Something broke. Game-day blockers get read first.

Feature request

A sport, a format, a tool you need.

General contact

Anything else.

Report a bug

Include what you saw and what you expected. Page context is captured by the form.

Do not include passwords, private keys, or sensitive contact details. We store your reply email, report, and bounded source path/surface for support follow-up; the support team can see it and may receive it through our email provider. Answered anonymous bug reports are removed after six months.

FAQ

The questions that come up before a game.

Keys, installs, plans — the short answers.

No. Keys are issued and shown on the website, but validation happens inside the desktop app.